About Moeco platform

    Moeco solutions help you improve visibility on all stages of shipment preparation and transportation, automate routine operations, and reduce costs significantly. This is possible due to fast and easy IoT infrastructure integration that consists of hardware (Moeco non-invasive sensors and gateways) and software—the Moeco platform. The Moeco platform advantages include, but are not limited to: Easy deployment and integration. The platform is a web interface that you can access having just the Moeco account and stable internet connection.

    Authentication panel

    Moeco provides the role-based security model and the authentication panel can be used to control it. Accounts, groups, and access rights editing is located here. The authentication panel helps you granularly distribute access rights to both individual users and groups. It also simplifies the administration of security policies adopted in the company as applied to business processes related to tracking assets and shipments. To access the authentication panel, click Menu > Auth server.

    Administration panel

    The administration panel provides control over physical devices, network, and data transmitted in it. Here the administrator receives information about active and sleeping devices, about normal and abnormal traffic, as well as manages groups of devices and their status. Billing info and spending analytics is also available here. To access the administration panel, click Menu > Sensors admin dashboard.

    Logistics dashboard

    The logistics dashboard is the main tool for such users as CSR managers, supervisors, logistics managers. The full shipment lifecycle is serviced here. It means that in the logistics dashboard, you can create and track shipments, view and download shipment reports and an archive of previously completed shipments. Here you can also set up notification rules to receive notifications based on the triggered events, such as shipment arrival at an intermediate point, temperature rise, or goods damage.

    Moeco BLE gateway

    The Moeco BLE gateway is a Bluetooth-based interface that connects to numerous devices, collects data from them, and transmits the data packages to the Moeco platform. For the Moeco users, a BLE gateway is an Android application that they can use for the same purposes. The Moeco BLE gateway consists of four sections: Dashboard is the entry point of the Moeco BLE gateway app. Here you can see the main information about the gateway operation and initiate a new scan.

    Getting started

    This section walks you through the steps of initial login to your Moeco account and setting it up. To start working with Moeco, refer to the following sections: Joining and logging into Moeco Account settings Moeco app Moeco BLE gateway

    Joining and logging into Moeco

    There are several ways to join the Moeco platform. Depending on how you interact with Moeco, the options are as follows: You can create an account on your own. In this case, you’ll be assigned the organization owner rights. You can finish account setup that Moeco created for you. In this case, you’ll also be assigned the organization owner rights. You can finish account setup that your organization created for you.

    Account settings

    After joining the Moeco platform, it can be useful to check your account settings and adjust them to your needs. To access the account settings, click Menu > Auth server. By default, the Account settings window opens. Changing user picture Click Add userpic. In the window that opens, navigate to the image you want to use and double-click it. The image uploads to the profile. Click Save to apply changes.

    Moeco app

    Moeco app is a mobile application that is created to simplify and speed up routine operational processes on your sites. It is available for both iOS and Android devices. By using the Moeco app, your warehouse employees can add shipments for tracking on-the-go. Not only does this help you reduce labor costs, but it also makes your shipment processing easier and more transparent. Installing the app Your Android device must be running Android 4.

    Moeco BLE gateway

    About Moeco BLE gateway The Moeco BLE gateway is an Android application that helps you to: Discover Bluetooth-powered devices; Connect to them; Collect data packages from them; Store and transfer these data packages to the Moeco platform; Assign coordinates to the devices that have no geolocation trackers. Installing the app We recommend using devices that are running Android 7.x, 8.x, or 9.x. Open the app page in Google Play.


    This section contains how-to articles on the main workflows you can come across while working with the Moeco platform. Adding sensors to organization accounts Creating and editing shipments [desktop] Creating and editing shipments [mobile] Checking shipment state and location Managing alerts, notifications, and warnings Exporting shipment history Identifying alarming shipments Creating shipment tracking links for end customers [desktop] Sharing shipment tracking links for end customers [mobile] Customizing tables in logistics dashboard Managing custom parameters in logistics dashboard Managing users in your organization Tracing transportation history by shipment lifecycles Enabling Moeco BLE gateway running in background Configuring Moeco BLE gateway Topping up organization account Finishing shipments Reusing sensors Finding faulty sensors

    Adding sensors to organization accounts

    All the Moeco sensors get associated with organization accounts so that companies can link purchased sensors with their shipments on-the-go. The basic workflow of adding sensors to the organization account is through cooperation with a Moeco manager. For a customer, it means that the sensors get associated with their account automatically. However, Moeco provides various options for sensors purchasing and delivery. Sometimes adding sensors to the platform can’t be performed automatically.

    Creating and editing shipments [desktop]

    For many goods, ambient conditions during transportation are crucial, and shipments tracking is of a great help. Shipment is the main entity of the Moeco platform. It is any unit of transportation that should be tracked. However, before tracking a shipment, you need to link the Moeco sensor to it. There are two ways to do that: Via the logistics dashboard; Via the Moeco app. Creating a shipment Creating shipments via the logistics dashboard is for those employees who, for example, are outside the warehouse facility.

    Creating and editing shipments [mobile]

    For many goods, ambient conditions during transportation are crucial, and shipments tracking is of a great help. Shipment is the main entity of the Moeco platform. It is any unit of transportation that should be tracked. However, before tracking a shipment, you need to link the Moeco sensor to it. There are two ways to do that: Via the Moeco app; Via the logistics dashboard. Creating a shipment The Moeco app is the most convenient way to link sensors to shipments because you use your Android or iOS device and spend just a couple of minutes on each unit.

    Checking shipment state and location

    Initial data are available in the dashboard within approximately 6 minutes after sensor activation. This is the first transaction that shows shipment state right after sensor start. All the future transactions are collected according to the sensor settings. To check your shipment status and location, go to the logistics dashboard, find the shipment in the table and click its name. In the page that opens, you can see: A list of sensors linked to this shipment with quick data on each of them; An interactive map with the shipment route; The shipment transportation history.

    Managing alerts, notifications, and warnings

    One of the main goals of the logistics dashboard is to keep you informed about your shipments state. To track unwanted events, you can set up alerts, notifications, and warnings, which are triggered when a specified event occurs. Each of these monitoring events has the same set of conditions to configure. However, they are different from each other in color to make it easier for you to identify them on the interactive map.

    Exporting shipment history

    You can export the full history of a shipment device that contains all the main metrics available in the logistics dashboard (Locations). There are two export options: a JSON report and a PDF report. The latter is a proper colorful document that can be used for presenting or reporting. To export the device history data, do the following: Go to the logistics dashboard > Locations. Open the shipment which history you want to export.

    Identifying alarming shipments

    In your regular monitoring, it is important to identify troublesome shipments quickly. This can possibly save your budget, time, and resources. The Moeco platform can help you track shipments that don’t comply with the transportation standards for your goods. To identify such shipments quickly, set up alerts, notifications, or warnings first. After creating monitoring events, do the following: Go to the logistics dashboard > Locations. Double-click the Status column header.

    Creating shipment tracking links for end customers [desktop]

    Often end customers or other persons outside the Moeco platform want to track shipments in real time. For these cases, you can generate a link with real-time shipment tracking and share it with a person who requests it. To generate a shipment tracking link, do the following: Go to logistics dashboard > Locations. Open the shipment you want to share the tracking for. Next to the required sensor, click .

    Sharing shipment tracking links for end customers [mobile]

    Application overview Your end customers or other third party individuals may need to view how shipments move along the route. For these purposes, you can use our logistics dashboard sharing feature or Moeco mobile web application. To access the app, scan a QR code placed on the sensor and follow the link suggested. When a webpage opens, you can choose one of the following options: Upload the latest update from the sensor—choose this option if you have an Android device and open the link in Google Chrome.

    Customizing tables in logistics dashboard

    Each sensor in the Moeco logistics dashboard has a stats table. It can include numerous parameters which are not always necessary for a specific employee. Depending on the parameters global visibility settings within your organization, users can adjust their tables look by changing the column order and parameters to display. Table settings are unique to each platform user and apply to all sensors within their dashboard. To access the table settings, go to the logistics dashboard > Locations and open any shipment.

    Managing custom parameters in logistics dashboard

    Overview There are two types of parameters that are used in the logistics dashboard: default and custom. Default parameters are those that the Moeco platform and sensors themselves define: ambient temperature and humidity, number of shocks, light exposure, etc. Users cannot modify or delete them. However, default parameters are usually not enough and users want to make their shipment tracking process more flexible. In this case, custom parameters can be used.

    Managing users in your organization

    Inviting new users To invite a new user to your organization account at the Moeco platform, do the following: Go to the authentication panel > Org. Click + Invite new user. In the window opened, enter the email of a person you want to invite. From the drop-down menu, select this user’s role. Click Invite new user to finish the procedure. If this user has been late to follow the invitation link, you can resend it.

    Tracing transportation history by shipment lifecycles

    Shipment lifecycles is a dashboard that summarizes data for all your activated and archived shipments and breaks them down depending on a current stage of a transportation lifecycle. This helps you monitor shipments, evaluate transportation methods, and consequently optimize future deliveries and quickly react to possible urgent situations. To access shipment lifecycles dashboard, in the top bar, click Stages. By default, a table of your activated shipments opens. The goal of the lifecycles dashboard is for you to look at your shipments as a whole in order to evaluate the delivery progress for them.

    Enabling Moeco BLE gateway running in background

    The Moeco BLE gateway can collect and use data from nearby devices in the background mode. This is an optional feature and its presence depends on the certain device and its Android version. Each device can also have its signature user interface design, which makes it harder to provide a unified instruction on how to enable the gateway background mode. The parameters to be set up are background data usage and power saving.

    Configuring Moeco BLE gateway

    Application The Show logs tumbler activates an additional tab—Logs. When enabled, it writes down each activity in the app and, of course, errors. The Gateway token stores your unique gateway token number that is needed for the app correct functioning. If you have to change your gateway token, tap on it, enter a new one, and tap Save. Bluetooth When the Scan enabled tumbler is enabled, your mobile device scans for new devices periodically if Bluetooth is on.

    Topping up organization account

    Each organization registered in Moeco has a virtual Moeco account. This account is charged to renew your tariff. You can check your account balance In the Administration panel > Dashboard > Finances; In the Administration panel > Finances. To make your work with Moeco smooth and seamless, it’s important to keep your balance sufficient at all times. The Moeco billing is secure and convenient and offers various payment methods.

    Finishing shipments

    When your shipment transportation is over, you usually don’t need the data from that sensor anymore. While a shipment remains active, a sensor linked to it continues to populate the dashboard with transactions. To stop this process of data transfer, you can finish a shipment. There are two ways to finish shipments: Relinking a sensor to another shipment. The current shipment gets archived automatically. To learn more about this option, see Reusing sensors.

    Reusing sensors

    The Moeco sensors can be disposable and reusable. The sensor type is defined in your contract with Moeco. Features of reusable sensors The reusable sensors period of operation is limited to their battery lifespan. On average, the lifespan lasts up to 1-1,5 years. During this period, you can reuse a sensor an unlimited number of times. However, note that when you reuse a sensor, the following items get archived: A shipment previously associated with the sensor; Configured and triggered monitoring events set up for the shipment; Transactions collected for the shipment.

    Finding faulty sensors

    Identifying sensors that do not send data The Moeco sensors is our signature hardware. Stability of their data transmission depends on many factors, including the sensor production technology, type and quality of the cellular networks along the route, types of package, etc. To find sensors that haven’t made contact with the Moeco platform, you can use the Moeco app and both logistics dashboards: Locations and Stages. In Locations dashboard: Open the shipment which sensors you want to check.

    Moeco API

    Get to know the Moeco public API reference.

    Release notes

    Logistics release notes 3.0 Logistics release notes 3.1 Logistics release notes 3.2 Logistics release notes 3.3 Logistics release notes 3.4 Logistics release notes 3.5 Logistics release notes 3.6

    Logistics release notes 3.0

    The Moeco logistics solution 3.0 is now on air! This version provides new features and improvements to enhance management of organization and employees accounts, access control, and several other security features. New features Topping up organization account (for administrators only) The Moeco logistics solution adds an ability to top up the organization account via a bank card payment. Now the organization administrators can avoid wire transfer payments and make a quick deposit on their company’s accounts independently right from the Moeco administration panel.

    Logistics release notes 3.1

    The Moeco logistics solution 3.1 is now on air! This version includes performance and security improvements and a small bug fix. Technical improvements The Administration panel is now hidden for the users with the Logistics viewer role. The Authentication panel performance is improved. Purchase of the Moeco Starter kit is now smoother. Bug fixes Fixed an issue that prevented a user from confirming the password when the password isn’t masked.

    Logistics release notes 3.2

    The Moeco logistics solution 3.2 is now on air! In this version, we’re presenting new features and improvements to enhance devices management and geolocation accuracy, refine our back-end services, and fight various bugs. New features WiFi support for geolocation tracking If there are available WiFi networks nearby a sensor, Moeco now uses them to determine the shipment location more precisely. Downlinks for sensors Downlinks are now available for Moeco sensors. It means that you can remotely change your Moeco devices modes and various parameters.

    Logistics release notes 3.3

    The Moeco logistics solution 3.3 is now on air! In this version, the main news is our new shipment-centered interface. Moreover, we introduce a couple of new features and improvements and fight various bugs. New features New logistics dashboard UI: shipment-centered Previously, the whole logistics dashboard was turning around sensors. We redesigned this section, so that you can focus more on your shipments and organize your work more effectively. Changing shipment parameters We all make mistakes sometimes, and in creating shipments too.

    Logistics release notes 3.4

    New features Shipment lifecycles Moeco continues to redefine the shipment tracking process. Now you can monitor all your shipments on each stage of their lifecycle in one place. Logistics dashboard for users outside Moeco platform Now you can generate and share a shipment tracking link to people without Moeco account. They will be able to trace a sensor all along its route and all its vital parameters such as temperature, humidity, number of shocks, etc.

    Logistics release notes 3.5

    New features Customizable parameters in logistics dashboard Organization owners can now create custom parameters for the logistics dashboard. They can be derived or additional values or simply user’s aliases for existing parameters. Further these custom parameters can be used in the table and graphs or for creating monitoring events. Customizing sensor stats table in logistics dashboard Now each user can customize sensor stats tables in their logistics dashboard. You can show and hide columns and set up their order in the table.

    Logistics release notes 3.6

    We’re kicking off this year with several new awesome features and numerous bug fixes. New features Road planning and waypoints We are gradually implementing a new road planning interface for your shipments. In future, it will allow you to forecast the shipment route, set ETA and monitoring events for each waypoint. In this release, we introduce waypoints. Public API We’ve finally launched the Moeco public API and reference for it! Currently you can use it to collect various data on shipments and sensors but we’ll add more endpoints soon.