About Moeco platform

    Moeco solutions help you improve visibility on all stages of shipment preparation and transportation, automate routine operations, and reduce costs significantly. This is possible due to fast and easy IoT infrastructure integration that consists of hardware (Moeco non-invasive sensors and gateways) and software—the Moeco platform. The Moeco platform advantages include, but are not limited to: Easy deployment and integration. The platform is a web interface that you can access having just the Moeco account and stable internet connection.

    Authentication panel

    Moeco provides the role-based security model and the authentication panel can be used to control it. Accounts, groups, and access rights editing is located here. The authentication panel helps you granularly distribute access rights to both individual users and groups. It also simplifies the administration of security policies adopted in the company as applied to business processes related to tracking assets and shipments. To access the authentication panel, click Menu > Auth server.

    Administration panel

    The administration panel provides control over physical devices, network, and data transmitted in it. Here the administrator receives information about active and sleeping devices, about normal and abnormal traffic, as well as manages groups of devices and their status. Billing info and spending analytics is also available here. To access the administration panel, click Menu > Sensors admin dashboard.

    Logistics dashboard

    The logistics dashboard is the main tool for such users as CSR managers, supervisors, logistics managers. The full shipment’s lifecycle is serviced here. It means that in the logistics dashboard, you can create and track shipments, view and download shipment reports and an archive of previously completed shipments. In the logistics dashboard, users can also set up notification rules to receive notifications based on the triggered events, such as shipment arrival at an intermediate point, temperature rise, or goods damage.

    Getting started

    This section walks you through the steps of initial login to your Moeco account and setting it up. To start working with Moeco, refer to the following sections: Joining Moeco Account settings Moeco app

    Joining Moeco

    There are several ways to join the Moeco platform. Depending on how you interact with Moeco, the options are as follows: You can create an account on your own. In this case, you’ll be assigned the organization owner rights. You can finish account setup that Moeco created for you. In this case, you’ll also be assigned the organization owner rights. You can finish account setup that your organization created for you.

    Account settings

    After joining the Moeco platform, it can be useful to check your account settings and adjust them to your needs. To access the account settings, click Menu > Auth server. By default, the Account settings window opens. Changing user picture Click Add userpic. In the window that opens, navigate to the image you want to use and double-click it. The image uploads to the profile. Click Save to apply changes.

    Moeco app

    Moeco app is a mobile application that is created to simplify and speed up routine operational processes on your sites. It is available for both iOS and Android devices. By using the Moeco app, your warehouse employees can add shipments for tracking on-the-go. Not only does this help you reduce labor costs, but it also makes your shipment processing easier and more transparent. Installing the app Note: Your Android device must be running Android 4.


    This section contains how-to articles on the main workflows you can come across while working with the Moeco platform. Adding sensors to organization accounts Creating shipment Checking shipment state and location Managing alerts, notifications, and warnings Exporting shipment history Identifying alarming shipments Topping up organization account Finishing shipments Reusing sensors Finding faulty sensors

    Adding sensors to organization accounts

    All the Moeco sensors get associated with organization accounts so that companies can link purchased sensors with their shipments on-the-go. The basic workflow of adding sensors to the organization account is through cooperation with a Moeco manager. For a customer, it means that the sensors get associated with their account automatically. However, Moeco provides various options for sensors purchasing and delivery. Sometimes adding sensors to the platform can’t be performed automatically.

    Creating shipment

    For many goods, ambient conditions during transportation are crucial, and shipments tracking is of a great help. Shipment is the main entity of the Moeco platform. It is any unit of transportation that should be tracked. However, before tracking a shipment, you need to link the Moeco sensor to it. There are two ways to do that: Via the Moeco app; Via the logistics dashboard. Using the Moeco app The Moeco app is the most convenient way to link sensors to shipments because you use your Android or iOS device and spend just a couple of minutes on each unit.

    Checking shipment state and location

    Initial data are available in the dashboard within approximately 6 minutes after sensor activation. This is the first transaction that shows shipment state right after sensor start. All the future transactions are collected according to the sensor settings. To check your shipment status and location, go to the logistics dashboard, find the number of the shipment sensor in the table, and do one of the following: Click the sensor number; Click  > View this shipping.

    Managing alerts, notifications, and warnings

    One of the main goals of the logistics dashboard is to keep you informed about your shipments state. To track unwanted events, you can set up alerts, notifications, and warnings, which are triggered when a specified event occurs. Each of these monitoring events has the same set of conditions to configure. However, they are different from each other in color to make it easier for you to identify them on the interactive map.

    Exporting shipment history

    You can export the full history of a shipment that contains all the main metrics available in the logistics dashboard. There are two export options: a JSON report and a PDF report. The latter is a proper colorful document that can be used for presenting or reporting. To export the shipment history data, do the following: Go to the logistics dashboard. Open the shipment which history you want to export.

    Identifying alarming shipments

    In your regular monitoring, it is important to identify troublesome shipments quickly. This can possibly save your budget, time, and resources. The Moeco platform can help you track shipments that don’t comply with the transportation standards for your goods. To identify such shipments quickly, set up alerts, notifications, or warnings first. After creating monitoring events, do the following: Go to the logistics dashboard. Double-click the Status table heading. The shipments for which specified events have been triggered show at the top of the table in the following order:

    Topping up organization account

    Each organization registered in Moeco has a virtual Moeco account. This account is charged to renew your tariff. You can check your account balance In the Administration panel > Dashboard > Finances; In the Administration panel > Finances. To make your work with Moeco smooth and seamless, it’s important to keep your balance sufficient at all times. The Moeco billing is secure and convenient and offers various payment methods.

    Finishing shipments

    When your shipment transportation is over, you usually don’t need the data from that sensor anymore. While a shipment remains active, a sensor linked to it continues to populate the dashboard with transactions. To stop this process of data transfer, you can finish a shipment. There are two ways to finish shipments: Relinking a sensor to another shipment. The current shipment gets archived automatically. To learn more about this option, see Reusing sensors.

    Reusing sensors

    The Moeco sensors can be disposable and reusable. The sensor type is defined in your contract with Moeco. Features of reusable sensors The reusable sensors period of operation is limited to their battery lifespan. On average, the lifespan lasts up to 1-1,5 years. During this period, you can reuse a sensor an unlimited number of times. However, note that when you reuse a sensor, the following items get archived: A shipment previously associated with the sensor; Configured and triggered monitoring events set up for the shipment; Transactions collected for the shipment.

    Finding faulty sensors

    Identifying sensors that do not send data The Moeco sensors is our signature hardware. Stability of their data transmission depends on many factors, including the sensor production technology, type and quality of the cellular networks along the route, types of package, etc. To find sensors that haven’t made contact with the Moeco platform, do the following: Go to the logistics dashboard. Click the Last updated table heading. Possible reasons of data absence The shipments in the table get sorted in an ascending order—from the earliest date of data transfer to the latest.

    Moeco BLE gateway

    The Moeco BLE gateway is a Bluetooth-based interface that connects to numerous devices, collects data from them, and transmits the data packages to the Moeco platform. For the Moeco users, a BLE gateway is an Android application that they can use for the same purposes. This section explains how to install and set up the Moeco BLE gateway app and how to work with it. Getting started Dashboard Sensors Data Settings Logs

    Getting started

    About Moeco BLE gateway The Moeco BLE gateway is an Android application that helps you to: Discover Bluetooth-powered devices; Connect to them; Collect data packages from them; Store and transfer these data packages to the Moeco platform; Assign coordinates to the devices that have no geolocation trackers. Installing the app Note: We recommend using devices that are running Android 7.x, 8.x or 9.x. Open the app page in Google Play.


    Dashboard is the entry point of the Moeco BLE gateway app. Here you can see the main information about the gateway operation and initiate a new scan. To start a new scan, tap Connected. Alternatively, if you need to stop scanning, tap Disconnected. If you disconnect Under Connection, your current server address is shown. Under Sensors, you can see the number of sensors scanned during the last session and the total number of sensors scanned from the first scan.


    The Sensors tab contains data about discovered sensors and how gateway processes them. If the BLE gateway is connected, it searches for nearby devices and reaches out to them automatically. The list of discovered devices is also available here. Each device shows a current state of operation. They can be the following: A greyed circle—the sensor is in a queue. A dotted line circle—the sensor data are being collected at the moment.


    The Data tab contains the list of all data transfers made from the gateway to the Moeco platform. Under Next connection, you can see what data package will be sent to the platform next. Below that, you can check the completed data transfers. For each of them, the sensor number, time of data transfer, and the package size are shown. It’s important to know that the gateway doesn’t read or show the shipment data.


    In the Settings tab, you can change basic parameters of your Moeco BLE gateway app. In particular, you can set up the application itself, its usage of Bluetooth, and TCP connection. Application The Show logs tumbler activates an additional tab—Logs. When enabled, it writes down each activity in the app and, of course, errors. The Gateway token stores your unique gateway token number that is needed for the app correct functioning.


    Logs is an optional tab. It can be enabled in the Settings > Application. When enabled, it writes down each activity made in the gateway. You can check the whole list of activities or show only errors. To do that, enable the Errors only tumbler. You can also search in the log by a sensor number, date and time, or error type. If you need to use the log file outside the app or send it to Moeco team, use the export option.

    Moeco API

    The Moeco API guide is coming soon…

    Release notes

    Logistics release notes 3.0 Logistics release notes 3.1 Logistics release notes 3.2

    Logistics release notes 3.0

    The Moeco logistics solution 3.0 is now on air! This version provides new features and improvements to enhance management of organization and employees accounts, access control, and several other security features. New features Topping up organization account (for administrators only) The Moeco logistics solution adds an ability to top up the organization account via a bank card payment. Now the organization administrators can avoid wire transfer payments and make a quick deposit on their company’s accounts independently right from the Moeco administration panel.

    Logistics release notes 3.1

    The Moeco logistics solution 3.1 is now on air! This version includes performance and security improvements and a small bug fix. Technical improvements The Administration panel is now hidden for the users with the Logistics viewer role. The Authentication panel performance is improved. Purchase of the Moeco Starter kit is now smoother. Bug fixes Fixed an issue that prevented a user from confirming the password when the password isn’t masked.

    Logistics release notes 3.2

    The Moeco logistics solution 3.2 is now on air! In this version, we’re presenting new features and improvements to enhance devices management and geolocation accuracy, refine our back-end services, and fight various bugs. New features WiFi support for geolocation tracking If there are available WiFi networks nearby a sensor, Moeco now uses them to determine the shipment location more precisely. Downlinks for sensors Downlinks are now available for Moeco sensors. It means that you can remotely change your Moeco devices modes and various parameters.