One of the main goals of the logistics dashboard is to keep you informed about your shipments state. To track unwanted events, you can set up alerts, notifications, and warnings, which are triggered when a specified event occurs. Each of these monitoring events has the same set of conditions to configure. However, they are different from each other in color to make it easier for you to identify them on the interactive map.

When you set up alerts, notifications, and warnings, you apply the same conditions to all of your active shipments. However, each user of a dashboard has a unique set of monitoring events. For example, you want to get notified if the temperature is higher than 30ºC. Another user sets the same kind of notification for 25ºC. In case the ambient temperature reaches 28ºC, the second user will get a notification, and you won’t.

Creating monitoring event

  1. Go to the logistics dashboard.
  2. Click Alerts.
  3. In the window that opens, click Add alert.
  4. Set the initial condition to one of the following:
    • Arrives—triggers when a shipment arrives at certain countries, for example, those under sanctions.
    • Leaves—triggers when a shipment leaves certain countries, for example, those under sanctions.
    • Reaches more—triggers when a specified metric is higher than a set value. An additional condition is required.
    • Reaches less—triggers when a specified metric is lower than a set value. An additional condition is required.
    • Destination—triggers when a shipment arrives at the destination.
  5. Set one the additional conditions, if required:
    • For Arrives: select a countries list.
    • For Leaves: select a countries list.
    • For Reaches more: select one of the metrics from Shocks, Humidity, Temperature, or Light exposure.
    • For Reaches less: select one of the metrics from Shocks, Humidity, Temperature, or Light exposure. Setting up alerts
  6. Select how to notify you:
  7. Click Save to apply the condition to the dashboard.

Changing monitoring event

  1. Go to the logistics dashboard.
  2. Click Alerts.
  3. In the window that opens, change conditions of the desired event.
  4. Click Save to apply changes.

Deleting monitoring event

  1. Go to the logistics dashboard.
  2. Click Alerts.
  3. In the window that opens, do one of the following:
    • Click next to the event you want to delete;
    • Click Delete all to delete all events in the list.

Monitoring events frequency

When changes in ambient conditions of your shipment trigger monitoring events, it’s unlikely that the values get back to normal before the next data transaction. Moeco uses a special algorithm to avoid spamming you with monitoring events that can be triggered with each new transaction.

If a monitoring event is triggered, you get a corresponding type of notification. However, while the condition threshold remains exceeded with each next transaction, you don’t get new notifications. So when you receive another notification about the same monitoring event, it means that the ambient conditions have stabilized some time ago, and now are exceeding the threshold again.